FAQs¶

Will OpenClaw lose its memory if an instance has issues?¶

No

Whether you restart OpenClaw, pause the instance (feature coming soon), or release the instance, the memory will not be lost.

This is because all data in ~/.openclaw is persistently stored in the d.run storage system.

Is my OpenClaw secure?¶

Yes

DaoCloud’s ClawOS is an enterprise-grade “lobster farming platform” designed for security:

• Uses container technology as the security sandbox for each OpenClaw instance
• Based on Kubernetes to ensure data security across compute, network, and storage layers
• Data and conversations are powered by the d.run large-model service platform, ensuring sensitive data protection

Can I upload files for OpenClaw to analyze?¶

Of course

You can do this in the following ways:

1. Send files to OpenClaw through Feishu chat for processing
2. Upload and manage files through the d.run file management interface

OpenClaw instance creation failed¶

Please confirm:

1. Real-name verification has been completed
2. Your account balance is greater than the price of the selected resources

Feishu integration not working¶

A single Feishu application can only be connected to one OpenClaw instance at a time.

If you have multiple OpenClaw instances, each instance must use a separate App ID and App Secret .